RETURNS & REFUND POLICY

Most of our products are handmade and/or made to order.

For this reason, some of our items are not refundable or exchangeable.

If your item arrives damaged or with a defect, please contact us promptly so we can evaluate and assist you.

Color & Appearance Disclaimer

We do our best to display product colors and details as accurately as possible. Please note that:

Colors may appear slightly different depending on your screen or device.

Items will not be refunded due to color or appearance variations.

Contacting Us About an Issue

If you believe there is a problem with your order, please contact us within 7 days of delivery. Be sure to include your order number and a description of the issue so we can assist you as quickly as possible.

Policy Changes

Shipping and return policies may be updated at any time without prior notice. By placing an order on the Lado Simple website, you agree to our current policies and terms and conditions.